Privacy Policy
Last updated: December 17, 2025
1. Information We Collect
We collect information to provide better services to our users. This includes:
- Personal information: name, email, phone number, address
- Health information: medical prescriptions, health conditions (when voluntarily provided)
- Payment information: payment method details
- Usage data: browsing behavior, order history, preferences
2. How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Verify prescriptions with licensed pharmacists
- Communicate about orders, deliveries, and account updates
- Improve our services and personalize your experience
- Send promotional offers (only with your consent)
3. Health Information Privacy
We take health information privacy seriously. All medical prescriptions and health data are:
- Encrypted and stored securely
- Accessed only by licensed pharmacists for verification
- Never shared with third parties without your explicit consent
- Retained only as long as necessary for legal and operational purposes
4. Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell your personal information. We may share information with:
- Delivery partners (only name, address, and phone number)
- Payment processors (for transaction processing)
- Legal authorities (when required by law)
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
7. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@naylapharmacy.com
Phone: +95 9 123 456 789